Frequently asked questions

Do I need an app?

No. Your menu is a web page that customers open from the QR code or the link. You can optionally install your dashboard as an app.

Do customers pay through Menu?

No. They send you the order on WhatsApp and you agree on payment the way you do now.

Why don't some of my items show to customers?

Possible reasons: the item is disabled or sold out, its category is disabled, or you are on the free plan with more than 5 items (a "Hidden from customers" badge appears). Read Free and Premium plans.

Why can't I add a new item?

You reached the free plan's item limit (5). Delete an item or upgrade.

How do I change the order WhatsApp number?

From Restaurant details. It takes effect immediately.

Can I change my restaurant link?

Yes, from Restaurant details, but the old link stops working and you need to print a new QR code.

How long does Premium take to activate?

Usually within hours of sending the request. If it takes more than a day, contact support.

Does the subscription renew automatically?

No, and we never charge you. You renew yourself before it ends.

The AI import failed. What now?

A failed import does not use your allowance. Wait a minute and try again with a clearer photo. If it keeps failing, write to support.

How do I control the language?

Customers switch between Arabic and English at the top of your menu. Item names appear as you wrote them.